I built, led, and grew a highly collaborative team of UX designers, researchers, PMs, developers, QEs, solution architects, and documentation staff. I championed customer user experience, mentored junior staff, ensured team targets and financial limitations were met, facilitated feedback, and recruited new staff. I also led UX research and testing, improved the component library, mentored designers, expanded the team's capacity, and evangelized UX internally and externally. 

• Built, led, and grew a highly collaborative team of UX designers, researchers, PMs, devs, QEs, solution architects, and documentation staff.

• Championed the fusion of customers' user experience through the development of collaboration plans for the team.

• Mentored and provided guidance to junior and recently onboarded UX personnel.

• Ensured that the team meets designated practices, product design, research targets, and KPIs, while also meeting financial limitations.

• Facilitated meetings and discussions to improve the process of providing and receiving feedback from the UX team and PM.

• Actively involved in the recruitment of UX designers and product managers for Sourcing/Sourcing Optimization.

• Led the research and iteration of tests for all customer-facing features and assigned relevant projects to competent UX designers in other products.

• Improved the CSO component library in Figma and played the product manager role for the CSO team in the absence of the actual product manager.

• Led and mentored UX designers to be independent and execute complex projects with many stakeholders involved.

• Expanded the UX research team capacity, reviewed and evaluated UX research candidates, and proposed and led the obtaining of UserTesting services and licenses.

• Actively involved in the UX evangelism process with other UX leaders to be a voice for research and UX internally and externally.

• Introduced UX ROI measurement through metrics such as user satisfaction, task completion rates, and customer loyalty to demonstrate the value of design improvements and justify design investments.

In addition to managing UX design teams for Sourcing, Sourcing optimization, and Platform, lifted UX research off the ground and single-handedly jump-started research strategy as well as performed multiple hands-on research activities. At the same time continued to work on Sourcing, Sourcing optimization, and Platform features - multiple features in each release as a UX team manager. Started building the teams by interviewing, hiring, and onboarding.

Accomplishments:

• Principal manager for UX research team in addition to managing Sourcing and Platform UX design teams

• Foundational UX research work (including methodologies, tools, education, presentations, and hands-on research projects)

• Components work and work on component standards

• Product work with Sourcing and Sourcing Optimization

• Product work with Coupa Platform

• Team strengthening activities for UX Design team as well as my direct functional teams

• Recruiting work to build Research team

• Mentorship of my direct reports

Employed as a part of the UX team to work with Product Managers to gather and define requirements for the new features in a very fast-paced B2B environment. In this process, the task involved performing user research for UX design purposes and designing solutions using appropriate tools like wireframes, interaction flows, user stories, screen specs, personas, scenarios, storyboards, task flows, service blueprint, point of view documents, etc.

After Illustrating the ideas with mockups and prototypes, and conducting usability testing using mockups and prototypes, I also work with Developers to implement high-quality product features and collaborate with the UX Design team on methodology, individual feature designs, and internal tools such as pattern libraries, design systems, and UX patterns

Driving user-centric design in an Agile working environment and cooperating very closely with the development teams and UX/UI Designers to effectively develop robust solutions for multiple enterprise products. Building a strong relationship with the customers for validation and evaluation of the products. Facilitating project communication and collaboration across a multi-disciplinary team in all project phases. Conducting user research through the design thinking process (emphasizing, defining, ideating, prototyping, and testing).

Employed to lead UX research/design of products, Apps, and worked with product owners, designers, developers, and other stakeholders in an Agile development environment. Creating a strategic vision and plan for the design-driven environment. Collaborating with internal and external partners to foster Human factors for designing new products and improving the existing ones.

Employed as a UX researcher, teacher, Ph.D. candidate, and Postdoctoral Research Fellow to conduct different quantitative/qualitative UX research techniques by supervising and leading different actors' teams in addition to teaching UX courses in English. Projects such as experience sampling, mobile apps development in the agile software development process (collaboration with Nokia Finland by integrating lean UX), national UX surveys, social network analysis, and using user-centered design methods for the design and evaluation of gamification concepts. Authored and oversaw publications, research reports, and presentations for external partnerships.

Employed as a UX designer, consultant, and research assistant. Conducted and was involved in tasks such as an iterative agile software development process to design visualization of clinical decision support systems, programming, and interface design, and usability evaluations combined with eye-tracking technology.

Conducting different UX projects as a freelance in collaboration with Uppsala University such as usability evaluations at St.Jude Medical, Mellanskog's website(26000 forest owners union), and processes visualization for Uppsala municipality.

Lead developer and software designer, developing software projects from scratch (from prototyping and user testing to implementation) and enhancing self-abilities to communicate and interact with end-users as well as different disciplines. Software such as" Total productive maintenance systems" for heavy construction machines," Accounting systems" and" Surgical laboratory reporting systems".

Part-time instructor teaching courses in Interface Design, Data Analysis, Data Structure, Algorithms, Advance programming, and MS office software.

As a Web/application developer worked with different programming languages/DBMSs and used education in practice(C++ .Net, PHP, MySQL, and MS-SQL) in a" learning by doing" environment.